Last updated: October 9, 2026
This policy applies to orders placed with RS Havenly LLC, 7901 4th St N #37452, St. Petersburg, FL 33702, United States.
Return window
You may request a return within 30 days of delivery.
Eligible items
To be eligible for a return, an item must be:
- Unopened, unused and still sealed – for hygiene and safety reasons, cosmetics and personal care products cannot be returned once opened or used
- In its original packaging and condition
- Accompanied by your order number or proof of purchase
Damaged, defective or incorrect items
If your order arrives damaged, defective or is not the item you ordered, contact us within 7 days of delivery with your order number, a short description and photos of the product and packaging. We will send a replacement or issue a full refund at no cost to you.
How to request a return
- Email rshavenly@rshavenlyllc.com with your order number and the reason for the return.
- We will reply within 2 business days with return instructions and the return address.
- Please do not send items back without first receiving return instructions from us.
Return shipping costs
We pay return shipping for damaged, defective or incorrect items. For all other eligible returns, the customer pays return shipping.
Refunds
After we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 5 business days. Your bank or card issuer may take an additional 5–10 business days to show the refund.
Cancellations
You can cancel an order free of charge before it ships by emailing us with your order number.
Exchanges
We do not offer direct exchanges. Please return the eligible item for a refund and place a new order.
Contact
RS Havenly LLC
7901 4th St N #37452, St. Petersburg, FL 33702, United States
Phone: +1 (727) 590-0520
Email: rshavenly@rshavenlyllc.com